Feb 2020 - New Office Address
We now have a new office address...
Any correspondence should now be addressed to...
86-90 Paul Street
Please do not send anything to our old addresss (Old Forge House) as we may not receive it.
05th Aug 2019 - Integration with Quantum EPoS
We are pleased to announce that we have a link to the Quantum EPoS
system from Cunninghams EPoS Group
Not only can Food & Drink be sent to the guest room bills, but also all the cash / card transactions made in the hotel's Restaurant / Bar are batched up and automatically posted in to our PMS each day. Staff are also able to check a room's occupant, balance and departure date directly from the till.
26th Feb 2019 - Our 01666 823793 number is now discontinued
Back last year, we ditched our old office phone system and moved our lines in to the cloud, this allowed us to have more flexability with call routing, call queueing system, detailed call logging etc, the best bit, it is a lot cheaper too!
Please now make sure that you call us, using the 03333 350 118
phone number. If you have us on a speed dial, please make sure that you get it updated. Thanks
6th Aug 2018 - Fokus now integrates with GuestJoy
Our hotel management system - Fokus, now has a data link to GuestJoy
is a 'Hotel Upsell and Review' Solution provider, helping create additional revenue streams and collect more guest reviews. The solution helps hotels to promote offers, gather feedback and personalise guest experience in one easy-to-use solution.
Click Here for more information
14th May 2018 - General Data Protection Regulation (GDPR) Update
On the 25th May 2018, the General Data Protection Regulation or GDPR comes in to force, this affects the way all businesses and organisations store information (data) on each and every one of us, and affects everyone in Europe.
Click on the GDPR logo above for more information.
6th Apr 17 - Fokus now integrates with GuestRevu
GuestRevu is a customer feedback / survey questionnaire service that follows up on a guest's stay and passes any feedback back to the hotel.
Fokus will automatically pass the guest information to GuestRevu and they interact with the guest by email using a tailor made feed back request / questionnaire.
Hotelier's can then act on this information to improve the quality of the stay for future guests.